User Terms and Conditions

This page sets out the main Terms and Conditions for using Sportuna. It explains the relationship between our platform and users in Canada and describes the basic rules that govern accounts, activity, promotions, payments, and disputes. By creating an account and using our services you agree to follow these terms and any additional rules that appear in your account area or in specific promotions.

Account responsibilities

Account holders must provide accurate, complete and up-to-date information when registering. You are responsible for keeping your login details secure and for any activity that occurs through your account. Do not share your password, allow others to access your account, or use another person’s account. We may suspend or close accounts where we suspect fraud, sharing, chargebacks, or other misuse.

Eligibility requirements

To register and play you must meet the minimum age required by local law in your province or territory and be legally allowed to gamble where you are located. We do not accept registrations from persons in prohibited jurisdictions as set out in our full account agreement. Multiple accounts for a single person or household are not permitted unless expressly authorised.

Acceptable platform use

Use of the platform must be lawful and in line with our rules. You must not attempt to manipulate games, exploit promotions, collude with other players, or use automated software to place bets or spins. Engaging in prohibited activity may lead to account suspension, loss of winnings and permanent bans. We may take action where behaviour appears to undermine fair play or the integrity of our services.

General bonus and promotion rules

Promotions and welcome offers are subject to specific terms that are shown with each promotion. Common rules include minimum deposit requirements, wagering conditions, maximum bet limits while a bonus is active, game-weighting for wagering and expiry periods. Only one active bonus may apply per account unless a promotion states otherwise. Bonus abuse will result in bonus cancellation and possible account restrictions.

Deposits and withdrawals

We accept a range of payment methods and support CAD where available. Deposits are typically instant; withdrawal processing times vary by method and may require verification checks. We require identity and payment-method verification before releasing funds to confirm account ownership and to meet our security checks. Withdrawal limits apply and may be adjusted for account verification status or VIP level.

Verification and processing

Please provide requested documents promptly to avoid delays. After approval, withdrawals are processed according to the payment method selected and third-party provider timelines. We do not control bank or processor delays; fees charged by banks or providers are the responsibility of the user unless otherwise stated.

Dispute resolution

If you have a dispute, contact support with full details and relevant evidence. We aim to resolve matters promptly by reviewing account history and communication records. If an issue cannot be resolved directly, the procedural steps for escalation are described in your account agreement and may include mediation or referral to an independent body where applicable.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on our site and, where appropriate, notified to account holders. Continued use of Sportuna after changes are published constitutes acceptance of the updated terms. If you do not accept a change, you should close your account and stop using the services.