User Privacy Policy
At Sportuna we take your privacy seriously. This Privacy Policy explains what personal and technical information we collect when you use our site, how we use and protect that information, and the choices you have as a Canadian player. We aim to be clear about data handling and to keep your account and personal details secure while you use our casino and sportsbook services.
Types of Data We Collect
We collect a range of information needed to operate your account and deliver services safely and legally.
Personal Data
This includes name, date of birth, address, email, phone number, government ID used for verification, and payment details provided when you make deposits or withdrawals. We also collect information you supply in correspondence with our support team.
Technical Data
We record device and browser details, IP address, operating system, cookie identifiers, and location information derived from your connection. This data helps us optimise the site and detect suspicious activity.
Transactional Data
We keep records of deposits, withdrawals, bets, game history, bonuses claimed, and other account activity required for account management, anti-fraud checks, and regulatory compliance.
How We Use Your Information
We use collected data to create and manage your account, process payments, run identity verifications, prevent fraud, and provide customer support. Data is also used to improve site functionality, personalise offers where you opt in, and to meet legal and regulatory obligations.
Data Protection Practices
We use standard security measures such as SSL encryption for data in transit, access controls, and internal procedures to limit access to personal information. We continuously review our security practices and work with service providers that maintain appropriate technical safeguards. While we aim to protect your data, no online system is completely risk-free.
Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, support login sessions, and analyse site usage. Some cookies are essential for account functionality, while others help with performance and analytics. You can manage cookie settings in your browser; however, disabling certain cookies may limit site features.
User Rights
As a user in Canada, you have rights to access, correct, or request deletion of your personal data where applicable. You can also object to certain processing activities or request restriction of processing in specific circumstances. Requests will be handled in accordance with applicable law.
Access, Correction and Deletion
To access, update, or request removal of your information, contact our support team. We may require identity verification before fulfilling requests to protect your account. We retain records as necessary for legal, tax, and operational purposes and will inform you if we are unable to fully delete data due to such obligations.
Information Sharing and Third Parties
We may share data with payment processors, identity verification providers, fraud-prevention services, and other third-party partners who perform services on our behalf. We also disclose information where required by law or to protect our rights. All third parties are contractually required to protect your data and use it only for agreed purposes.
Privacy Policy Updates
We may update this policy from time to time. Significant changes will be posted on the site and, where appropriate, notified to you. If you have questions or wish to make a privacy request, please contact [email protected].