Sportuna Casino Terms of Use

These Terms and Conditions describe the rules that govern your relationship with Sportuna. They explain how we provide access to our online casino, live betting and sportsbook services in Canada, and set out the responsibilities that apply to both you and us. By using the platform you agree to comply with these rules and any specific terms that apply to promotions, payment methods or other features.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login and for all activity that occurs under your account. Keep your password secure and notify us immediately if you suspect unauthorised access. Accounts must contain accurate personal information; we may suspend or close accounts where information is false or incomplete. Only one account is permitted per person, household and payment method unless we state otherwise in writing.

Eligibility requirements

To register you must be of the legal gambling age in your province or territory and be located in a jurisdiction we accept. Proof of identity, address and payment ownership may be required before you can withdraw funds. We refuse registration or close accounts where local law, payment provider rules or our own risk checks prohibit play.

Acceptable platform use

Use the site for lawful, personal gaming only. Activities that may lead to account suspension include fraud, money laundering, abusing bonuses, using automation or software to influence outcomes, collusion, chargebacks and account sharing. We reserve the right to restrict access to specific games or features where misuse is suspected, and to take appropriate action including withholding funds where warranted by our checks.

General bonus and promotion rules

Promotions are subject to their own terms which form part of these Conditions. Bonuses may require opt-in, have wagering requirements and will include game contribution rules, maximum bet limits while wagering and expiry periods. Only one active bonus may apply per account unless a promotion explicitly allows otherwise. We may withhold, cancel or reclaim bonus funds and related winnings if we suspect abuse or if the promotional terms are breached.

Deposits and withdrawals

Payment methods and limits

Available payment methods, minimum and maximum amounts and processing times are shown in the cashier and may vary by region and method. We apply verification and anti-fraud checks before processing withdrawals. Personal identification and proof of payment method may be requested to complete a payout.

Processing and delays

We aim to process withdrawal requests promptly after verification, but some payments may be delayed by additional checks or by third-party processors. Where required, large or unusual withdrawals may be paid in instalments in line with our limits and fraud-prevention procedures.

Dispute resolution

If you have a query or dispute please contact support so we can review the matter. We will investigate and respond in a reasonable time. If we cannot agree, further steps may include escalation to an independent third party or arbitration where applicable under local law. Using the platform does not waive any consumer rights you hold under Canadian law.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Changes will be posted on the site and, where appropriate, notified through your account. Continued use of the service after changes are published constitutes acceptance of the updated terms. If you do not accept the new terms you should stop using the account and contact support.