Player Privacy Policy

This Privacy Policy explains how Sportuna collects, uses, stores and protects the personal information you provide when you register with our online casino and sportsbook in Canada. We take privacy seriously and aim to be clear about the types of data we collect, why we need it, and the choices available to you as a player.

Types of data we collect

We collect several categories of information to operate your account, process payments and comply with legal obligations. This includes personal identifiers, technical details and transactional records.

Personal data

Personal data includes your name, date of birth, address, email, phone number and government ID documents supplied for verification. We also keep account credentials, communications with support and any information you provide when requesting account changes or support.

Technical data

Technical data covers device and connection information such as IP address, browser type, device identifiers, operating system, and location data inferred from your device or IP. We also log activity data - for example pages visited, games played and timestamps - to maintain a secure service and improve basic functionality.

Transactional data

Transactional data consists of deposit and withdrawal records, payment method details (partially masked), bet and play history, bonus activity and any correspondence about disputes or payouts. We retain this data to process transactions and for regulatory and accounting purposes.

Use of information

We use your information to create and manage your account, process deposits and withdrawals, verify identity for KYC and anti-money-laundering checks, detect and prevent fraud, and to provide customer support. We may use aggregated or anonymized data for internal analytics and service improvement. We do not use your data for purposes outside those reasonably necessary for operating the service unless we have your consent.

Data protection practices

We protect your information using standard technical and organisational measures. This includes SSL/TLS encryption for data in transit, access controls for staff, and routine system monitoring. We limit access to personal data to employees and contractors who need it to perform their duties and require those parties to follow our privacy standards.

Cookies and tracking technologies

We use cookies and similar technologies to manage sessions, remember preferences, measure site performance and support security checks. Third-party analytics and advertising providers may also place cookies when you visit our pages. You can manage cookie preferences in your browser, but disabling certain cookies may affect site functionality.

User rights

As a Canadian user you have rights regarding your personal data. You can request access to the information we hold about you, ask for corrections to inaccurate details, and request deletion where applicable. Some requests may be limited if we must retain data to comply with legal obligations or to resolve disputes.

Access, correction and deletion of data

To exercise these rights contact our support team. We will respond to verifiable requests and explain any limits on deletion or correction. For account closure or deletion requests we may retain certain records to meet legal and regulatory requirements.

Information sharing and third parties

We share personal data with payment processors, verification and KYC providers, analytics services and other service providers necessary for account operation. We may also disclose information if required by law or to protect against fraud. All third parties acting on our behalf are contractually bound to protect your data.

Privacy policy updates

We may update this policy to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, communicated to registered users. For questions or to make a privacy request contact [email protected].