Responsible Gambling Policies – Sportuna Casino

We are committed to keeping play safe and controlled for all Canadian customers at Sportuna. Our approach balances player protection with clear, easy-to-use tools so you can enjoy the site while staying in control of how you play. If you ever feel your play is becoming a problem, we encourage you to use the available controls and contact our support team for help.

Player protection principles

We prioritise responsible gambling, confidentiality and fair treatment. We only accept players who meet legal age requirements and we monitor accounts for signs of risky behaviour. Where necessary, we use targeted checks and compliance measures to protect vulnerable players and prevent harm.

Activity-control tools

We offer a range of controls you can enable in your account or request through support:

Deposit limits

Set daily, weekly or monthly deposit limits to manage how much you add to your account. Limits can be updated in your responsible-gambling settings or by contacting support if you prefer assistance.

Loss limits and staking controls

Loss limits let you cap total losses over a chosen period. You can also restrict maximum stakes per spin or bet to reduce short-term risk while playing.

Time controls and session tools

Use session reminders, reality checks and time-out options to limit how long you play in a single session. These tools help you take regular breaks and keep play within your preferred timeframe.

Self-exclusion and account breaks

If you need a longer break, ask for a temporary account break or a full self-exclusion. These measures disable access to your account; support can explain the available durations and next steps.

How to set limits and request support

Limits and time-outs are accessible from your account's responsible-gambling section. If you prefer, contact our support team via live chat or email and we will apply limits, set time-outs or process self-exclusion requests on your behalf. We handle these requests promptly and with discretion.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing money to play, neglecting work or family, spending more than intended, or frequent failed attempts to stop. If you or someone you know shows these signs, consider using our tools and seeking external help.

Tips for staying in control

Keep play recreational by setting budgets, using deposit and loss limits, scheduling regular breaks, and avoiding gambling when stressed or under financial pressure. Treat play as entertainment, not a way to earn money.

Professional help and support organisations

If you need further assistance, contact your provincial gambling support service — for example ConnexOntario — or groups such as Gamblers Anonymous. You can also reach out to local health services or your provincial problem gambling helpline for confidential counselling and advice. In an emergency, contact local emergency services immediately.